Communications Services in Wilmington, DE

Kolaxo CCS becomes the face of your brand by providing exceptional customer contact center services on your behalf. Enjoy more satisfactory and happy customer’s base by out sourcing your customer support services to our professionals. These professionals are trained to produce an impressive image of your brand and generate positive results in terms of sales and reputation. We conduct a documented communication with customers so that not only the caller is satisfied but also the company must get equivalent benefit to analyze the pattern of callers and the similarity of the concerns. To give a better presentation, we have developed our own software to filter callers from their duration of talk time, analyze the agents rating of customer satisfaction and read agent’s valuable comment about caller. Our employees have years of experience serving the same industry. They are in better position to get insights of customers minds and resolve their pain point as quick as possible. Our agents help businesses to resolve customer’s issues as soon as possible that lead to mutual benefit for the business and for the customers. The quality of our service is measured instantly because the business starts to receive positive feedback about their customer service. Moreover ever service have some performance indicator but the most effective performance indicator is when a customer willing most a positive comment about your services.