Quality Service by Techs

TERRIBLE Customer Service/Responsiveness

We had our Sprinter-based RV repaired at Warner Vans during a cross-country RV trip. The service department was very responsive and took us in almost immediately for the diagnosis and was able to complete the repair, replacement of our alternator promptly. That's the good news. On the service advisors recommendation, we purchased the faulty part in order for it to be shipped to the previous repair shop for a credit. He further agreed to arrange shipping for that week to the other location. The first issue is that the part was not shipped for nearly a month, which resulted in the other shop fully declining to consider the return for credit. The worst part of this story, however, is not just their failure to execute the shipment on a timely basis, but that it took many (read MANY) calls and faxes to get any type of response. And, in the end, they never responded to our last inquiry regarding the matter. This failure to respond was not only on the part of the service advisor but up to and including the General Manager. ADVICE: Beware of taking their word for anything that is not fully documented in writing.