An authorized retailer or dealer has the exclusive rights to distribute a manufacturer's product under certain terms. Each product comes from the company and includes their manufacturer's warranty. If an issue should arise, we as the authorized retailer can contact the manufacturer and have any and all issues rectified. An unauthorized retailer would not be able to handle any issues for you and manufacturers will only deal directly with their accounts and not the general public. In fact, it can void a warranty if you were to purchase an item from a unauthorized retailer or third party because they are not covered under that company's policies. So be careful whom you purchase your products from; a strong indication of an authorized retailer is to look at the designer's "shop finder" for the company name you want to purchase from. You should also always contact the actual designer to confirm a company's authorization. You are safe with us!