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Terrible service to the point of destroying my item; unprofessional; awful customer service

If minus stars were available, I'd have selected those. Highly recommend AVOIDING this business at all costs. Definitely wouldn't take anything nice to them. They totally ruined a brand new comforter that was beautiful, and a bit on the expensive side. I can't even imagine what they did, but I suspect they did not follow the cleaning instructions as it even sort of fried the tag with the washing instructions on it. This comforter was in a guest room and had never been cleaned. They totally ruined it. If this weren't bad enough, the owner insisted on trying to keep me on the phone to argue, just being totally unprofessional and nasty. He refused to make it right, and wouldn't even refund the cost of the cleaning that I might add, they charged me $33.88 for what was supposed to be washed in cold water. The first time I went in, it came back out smelling like it had been washed in a dog bed, and the batting inside was all messed up. I wasn't even sure it was the same comforter! When the owner FINALLY called me back, which I had to call a few times to reach him, he does not practice good customer service, actually wants to argue with you, but more importantly, refuses to make it right. Then had the nerve to try to insinuate that possibly the comforter that I "thought" was dropped off was in my home. So silly. What they give you back is not nearly the same article that you gave them. Looking over reviews on the myriad of sites, seems this might be the normal course of business and the owner's overall unacceptance customer service and attitude. Will never step foot in there again!