Failed to Find a Single One

Incompetent, Rude, Unprofessional.

Absolutely horrible customer service, and service. I contacted them because they are listed on Medicare's site as a local provider for durable medical equipment. Tuesday morning: I called for a wheelchair and crutches, and was told that my physician needed to fax the prescription to them. I told Alliance that, without the crutches and wheelchair I was requesting, I was unable to get out of bed. I contacted my physician's office and they sent the fax while I was on the phone with them. Wednesday afternoon: No contact from Alliance regarding the equipment. I called Alliance and left a voicemail asking about the status of the order, I received no response. Thursday afternoon: I called yet again and spoke to someone whose name sounded, perhaps, like Malia (hard to tell, she mumbled incompetently through both our unsatisfactoryinteractions). Her first response was that they don't have crutches - now that's something that would have been handy to know two days earlier when I called asking for crutches. She then claimed that she had only received the order the day before (the nurse had faxed it two days before and emailed me the confirmation that the fax had sent) and that the type of wheelchair wasn't specified so I'd have to talk to my doctor because they couldn't do anything without that information. So, I spent three days confined to my bed while Alliance mucked around, had people answering the phone who didn't know what they supply, left a prescription sitting around for two days, failed to return a call, had my contact information but didn't bother to let me know that the prescription wasn't detailed enough (or, and here's a novel concept, call the doctor's office and get clarification so that they could process the order) and then treated me like some difficult customer because they left me lying in bed for three days. I told a friend about this experience, her husband receives his oxygen supplies from Alliance, and apparently they are always late, there's always some problem, and they are just generally a terrible company to deal with. Obviously, they make it a practice to be unhelpful, incompetent and unprofessional. For me it was mobility equipment, but what if you were sitting waiting for your oxygen? Go elsewhere for your medical supplies.