Highland Oaks Health Care Center is a 99-bed healthcare facility that typically operates at an occupancy rate of 80-85%. Their primary goal is to increase occupancy and reach as close to 98% capacity as possible.

The facility accommodates both long-term and short-term patients. Approximately 70% of the patients are in long-term care, while the goal is to attract more short-term patients who require therapy before returning home. Short-term in-patient care is considered the most lucrative for the center.

A significant portion of the long-term patients rely on Medicaid for their healthcare coverage, while Medicare is an insurance program that individuals pay into throughout their lives. The center aims to increase the number of Medicare patients as they tend to be more financially secure.

Highland Oaks Health Care Center is also a VA contracted nursing home, making it a preferred choice for veterans in need of nursing care. They also provide hospice care and accept private pay patients.