As the VP of Technical Services for Halo Technologies (ProLabs, AddOn, Proline, and others), our co-founder, David, built the technical support team from the ground up. David needed to deliver extraordinary 24x7x365 support for customers like Verizon and found that using old methods was cumbersome, slow and ineffective. It was during this time that David had a vision of the future of customer support.

That future is Helpt.

With Helpt, you'll get 24/7/365 Live Support from our highly trained US-based agents. Helpt is a call first model, meaning that every customer requiring support interacts with a live human, every time. We’ve eliminated the need for massive call trees, where the customer has to explain their issue to five different people, before getting any resolution.