I am very hesitant to give this company one star because the Guard Right Properties Manager has been nothing but unprofessional. We moved into a house that was vacant for over a month so laying the carpet and fixing the air conditioner would have been seen to ... NOOOO....we had to live with furniture all piled up until the carpet was done, over a week. The temperature was in the 90s and we sweltered for four days. Luckily I took pics when we moved in and when we moved out. I had to clean the filthy kitchen and air vents. We had a broken ice maker, a hole in the main bath, a broken panel in the bathroom and the dishwasher didn't wash. We fixed all but the hole in the bath and ice maker. We paid online religiously and all bills on time...but still incurred a late fee of $100 now and then. We spent so much time telling her to take it off. We paid a $2 convenience fee even though we paid straight from our bank account. We spent a large amount of time asking her to put our name on utility bills so we knew what amount to pay and when. One bill was never attended to. Now that we have left it's been nearly two months since we left and we still don't have our security deposit. Just last week we were told that we still owe a garbage bill and that she deducted it from the check. All payments were paid on the online Portal and nothing was owing. Cindy only told us we owe over 40 days after we left. We wanted to check the Portal but she had already locked us out. This check is apparently on its way to us from Alabama!!!! It's been four working days and it's still not here! When we walked through the inspection Cindy ran her finger over every surface including the base board! That house was cleaner than when we moved in. Cindy ignored emails answered with incoherent language promising to fix things, but never got around to it. Don't rent from this Rental Property Management called Guard Right Properties or you will be very sorry.
The reply from Cindy - Guard Right Property Management is incorrect and misleading. This company has not followed the law, so be warned and research other reviews before signing any contract with this company.