Customer loyalty mean nothing. They could care less if you're comfortable with the experience ( lack of) level of tech.

I'm appalled at how I was treated by the "owner" via an employee. I have used this company for over 10 years ( can't remember how many more exactly). They have serviced my home EVERY month ( auto pay) , and been trusted with a key when I'm not home. I was told my tech was promoted - and they were replacing her with someone with less than one year experience ( do t know e aptly how much less). My reply was reasonsble I felt, as I said well send him out here and I'll see if I feel comfortable after I meet him. They called me back and said they'd rather drop me, because they didn't want to chance it( that I'd send him away) !!!!! That is the only tech they have now